The big improvement is that we've been able to recover data for clients that aren't supposed to save locally, but they have. A lot of the clients wouldn't even want to go with them. Previously, it would get really expensive. The other benefit is being able to provide a workstation backup for clients. We only have to go into one console, which is another huge benefit because my techs don't have to bounce around.
We used to spend an average of three hours testing and troubleshooting problems, but now it's very rare that we actually run into problems. The amount of time it takes for us to monitor and check the backup has decreased greatly. We're down to about 20 minutes of checks each day.
The rest of them are through packages from my clients. They're not really an MSP, but I resell it to them as well. We use it pretty heavily. We're an MSP that utilizes this solution, and we also resell it to another vendor that does more of a break/fix style. Primarily, we use it in small businesses that either have a server, use Office 365, or both. They have a file-based backup for important files, which is a really cheap alternative, and then they have a full image-based backup, SQL backup, Exchange backup, and full server backups. For all the workstations we manage, we try to add the backup solution to each computer. I do multiple disaster recovery tests every quarter, and we do recovery tests on workstations every couple of weeks just to confirm the data is accessible.
It also allows me to have an appliance either in my office or at the client site to actively restore the actual appliance. This was the only solution I could find that worked really well and allowed me to use my own appliances to do disaster recovery testing. For the servers, I was looking for a solution that would allow me to do disaster recovery testing without a huge overhead in cost. My primary use case is for servers, user workstations, and Office 365 data.
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